Account Development Manager

Accounting and Finance - New York, US

Ref: 91Wednesday 5 May 2021

Upto $70k + 35% bonus

Role: Account Development Manager

Location: New York

Salary: $70k + 35% bonus

We're looking for an Account Development Manager, Americas to join our team in New York as part of our Client Services function.

The Account Development Manager will take responsibility for retaining and growing revenue from a defined group of clients. You will report into the Head of Client Services and work closely with the Client Value team to turn valuable knowledge of the client into commercial conversations.


Key Responsibilities 

  • Meet/exceed annual value and volume renewal rate targets
  • Meet/exceed annual growth and upsell targets
  • Accurate and continuous forecasting of renewal and new business conversation
  • Create an annual business plan to identify risk & growth opportunities as well as forecast & plan for over achievement of targets. 
  • Work with the client value team to identify renewals at risk and propose, manage and execute a plan devised to reduce risk and increase likelihood of renewal
  • Maintain a strong relationship with key stakeholders so that you are clear on their challenges and can pinpoint exactly where our service adds value for their business
  • Work to understand reasons behind non-renewal and implement win back strategy
  • Ensure your knowledge of our product is constantly developing & increasing to further assist your clients
  • Stay up to date on industry trends and what your clients are doing in the marketplace


Your Experience

  • Previous experience in a B2B client facing role, preferably working within an advertising agency or brand owner
  • Track record in building relationships in person, online and via telephone
  • Clear, concise communication skills
  • Ability to interpret a brief from a client
  • Ability to work on own initiative and manage a varied workload according to formal and natural deadlines
  • Have strong commercial acumen
    • Be aware and comfortable working to financial targets, with the ability to forecast financial outcomes and identify challenges and risks
    • Upsell & cross sell to ensure you achieve & over achieve on targets
  • Be a strong team player
    • Partner with the Client Value team(s) to collaborate on account plans for all key/growth accounts
    • Maintain a solutions-oriented, pro-active work style to advance towards goals

Key skills and requirements

  • Previous experience in a B2B client facing role, preferably working within an advertising agency or brand owner
  • Track record in building relationships in person, online and via telephone
  • Revenue responsibility in a previous role
  • Clear, concise communication skills
  • Ability to interpret a brief from a client
  • Knowledge of the global advertising agency landscape
  • Ability to work on own initiative and manage a varied workload according to formal and natural deadlines
  • Evidence of a drive and determination to hit targets
  • Evidence of working within a team to achieve both individual and wider team goals
  • Excellent internet researcher with good knowledge of major industry sources
  • Evidence of the ability to forecast financial outcomes, identify challenges and risks and to manage a plan of action in those circumstances
  • Experience of presenting to groups of individuals face to face and running online demonstrations of products/services
  • Knowledge of Salesforce CRM system


What We Offer

Our benefits package incorporates what we’re passionate about – unlocking your future, overall well-being and sustainability – whilst giving you control over your benefits.

  • 15 days of holiday per year and an extra day for each year of service up to 20 days
  • 401K – Saving Incentive plan
  • Medical and Dental Insurance plans
  • Flexible Spending Accounts
  • Vision benefits
  • Great learning and development opportunities
  • Life Assurance and Disability insurance
  • Option to opt into the Company Shares Scheme