Content Manager - London

Date Posted: Wednesday 04 May 2022

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Role: Content Manager

Location: Hybrid/ London

Salary: £30k-£36k





To be responsible for the content of a list of journals that are outsourced under the supplier management model. The content manager will act as the pivot for high-level stakeholder queries and monitor and report on both journal and supplier performance to ensure article quality, speed and author/editor service. Content Managers will also take a key role in cross-department projects.




• Takes full responsibility for the publication of their list of journals.

• Ensures individual articles are completed by suppliers to agreed turnaround times and quality.

• Advises journal editors, board members and contributors, referring queries elsewhere within the company as necessary, in order to maintain healthy working relationships with external partners.

• Appraises the quality of work carried out by suppliers and reports to senior management.

• Advises supplier managers on the services required by particular journals (e.g. turnaround times or specialist editing).

• Resolves complex queries independently and acts as an escalation point from the supplier.

• Scopes the definition of department project requirements, goals and deliverable schedules in accordance with KPIs.

• Monitors project progress, risks and issues, reports on key metrics and uses initiative and judgment to address projects that are going off track and escalate to senior leadership team as appropriate.

• Creates and embeds workflow streamlining possibilities and new metadata requirements as required, liaising with Editorial, PTD and IT and operating within a lean framework.

• Keeps manager and internal publishing editor informed of any developments affecting scheduling, relationships or budgeting, and liaises with other departments as required.

• Liaises with commercial sales to ensure timely publication of supplements and advertising with revenue negotiated by commercial sales

• Takes responsibility for quality of metadata accompanying articles, as required by the business

• Manage transitions of journals from PE management to supplier project management

• Attends conferences, inputs into publishing reports and editorial board meetings as required.




• Demonstrates ability to work and make decisions both independently and as part of a team

• Demonstrates ability to keep multiple projects on schedule at any one time

• Strong written and in person communication and time management skills

• Ability to thrive and enjoy working within a constantly changing environment

• Experience of working with MS Office applications (Outlook, Word, Excel)

• Experience of working as a Production Editor or equivalent role

• Experience of working within a lean framework desirable