IT Business Analyst

  • Location

    London, United Kingdom

  • Sector:


  • Job type:


  • Salary:

    Upto £50k

  • Contact:

    Trevor Jackson

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


We are a G15 housing association with strong heritage and we want to help people make the most of their lives by providing good quality affordable homes, working with communities and promoting wellbeing.

Purpose of role



The Business Analyst (BA) will analyse and understand business needs, translating requirements through  to  technical  specifications,  collaborating  with  solutions  delivery  teams  using  detailed knowledge of existing systems and available technologies to ensure that final solutions are fit for purpose, meet business requirements and are in line with the organisation’s enterprise architecture.


The BA will play a full role in solution testing, user acceptance and rollout to business users, as well as in the controlled handover to IT service and support colleagues.



To  provide  effective  services  in  business,  systems  and  data  analysis,  solutions  proposals  and quality assurance and testing.

Key Result Areas

                                                                                                                                                                                                                                                                                                                                                          To understand business systems and processes and identify IT solutions that meet the needs of the business and that are aligned with the organisation’s IT enterprise architecture, in conjunction with IT architects and IT business partners.


To make full use of professional business analysis tools and techniques to work with business users to gain an in-depth and accurate understanding of their needs, developing detailed and prioritised requirements.


To identify and resolve issues and contradictions in what is being asked for, what is already present and what is technically feasible and realistic.


To generate well  written impact  analyses,  options appraisals and functional,  non-functional and technical specifications and support handover documentation – collaborating with IT colleagues to ensure that documents are comprehensive and detailed.


To  promote  effective  partnership  between  business  users  and  technical  teams,  proactively supporting   collaborative   team   working   and   encouraging   the   successful   adoption   of   Agile development methodologies.


To  create  effective  acceptance  criteria  and  to  drive  successful  quality  assurance  of  solutions, working with the delivery team, and with testers in particular – to include technical, usability and non-functional testing and defects management.


To  champion  user  acceptance  of  solutions  by  managing  effective  delivery  of  User  Acceptance Testing


To actively participate in the sign-off of solutions for deployment into production and handover into operations and support.


To support the Technical Project Managers at regular intervals of the project lifecycle.


To follow Peabody’s Health and Safety policies and procedures, ensuring as far as practicable, that activities are carried out under your control and in accordance with Peabody Health and Safety


   policies and procedures. You may be required to undertake specific Health and Safety roles such     as Fire Warden or First Aider as part of your duties.

Key Performance Indicators



Develop  solutions  proposals  which  are  well  thought  out  and  clearly  articulated,  produced  in collaboration with business subject matter experts and relevant IT delivery and support teams.


Deliver analysis services which are comprehensive, timely and signed-off by the customer.


Deliver  solutions  which  are  tested  and  signed  off  against  agreed  acceptance  criteria  prior  to deployment and controlled handovers which are achieved in conjunction with relevant IT delivery and support teams.

Skills Experience Required



•   Solid, multi-organisation experience as a Business Analyst, with demonstrable skills in business process,  systems  and  data  analysis,  modelling  and  the  production  of  high-quality  written documentation.

•   Significant experience eliciting and managing software requirements as part of a delivery team.

•   Proven experience of IT systems and waterfall methodology

•   Strong experience building relationships with stakeholders and managing their expectations.

•   The ability to drive and challenge business users and delivery teams in the specification, design and delivery of fit for purpose solutions.

•   A  clear  understanding  of  quality  assurance  and  testing  processes  and  the  relationship  of requirements specification to software testing.

•   Strong business process understanding, with the ability to understand business process models in a short space of time, as well as the implications of changes to this model.

•   Experience in some or all the following: Housing Management systems, Asset Management systems, Finance systems as well as systems integration.

•   A  persuasive,  articulate  communicator  with  a  passion  for  delivery,  who  can  communicate business analysis concepts and related matters to a broad range of technical and non-technical


•   Must have an aptitude for attention to detail and the ability to maintain effective control over many tasks in parallel.

•   Strong  interpersonal,  written  and  presentation  skills  –  service  orientation,  collaboration, facilitation and negotiation skills, situational awareness and conflict resolution.

•   Team  player  with  a  passion  for  best  practice  and  skilled  in  working  within  a  collaborative environment working across matrixed teams in projects.




•   BCS Diploma in Business Analysis or ISEB Diploma in Business Analysis.

•   Sound experience of the multiple development methodologies, including Scrum delivery method and of applying Agile techniques such as User Stories.


Qualifications required:


•   University graduate preferred, ideally in Computer Science, Information Technology.

•   Also see skills/experience above.