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Lead IT Business Analyst

  • Location

    London, United Kingdom

  • Sector:


  • Job type:


  • Salary:

    Upto £65k

  • Contact:

    Trevor Jackson

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


We are a G15 housing association with strong heritage and we want to help people make the most of their lives by providing good quality affordable homes, working with communities and promoting wellbeing.


 Purpose of role:


To  lead  a  team  of  IT  business  analysts  responsible  for  providing  a  full  range  of  analysis  and overseeing delivery of projects.


The lead role will manage and oversee the continuous improvement of the IT Business Analysis

Community of Practice and provide coaching and mentoring to staff as required.

Key Results



To  have  a  holistic  view  of  the  project  pipeline  and  manage  the  allocation  and  utilisation  of  the business analysis resource on IT projects.


To work  with senior  stakeholders to overcome project  issues and evaluate and  deliver  tangible solutions.


To  provide  effective  services  in  business,  systems  and  data  analysis,  solutions  proposals  and quality assurance and testing.


To understand business systems and processes and identify IT solutions that meet the needs of the business and that are aligned with the organisation’s IT enterprise architecture, in conjunction with   IT architects and IT business partners.


To make full use of professional business analysis tools and techniques to work with business users to gain an in-depth and accurate understanding of their needs, developing detailed and prioritised requirements.


To identify and resolve issues and contradictions in what is being asked for, what is already present and what is technically feasible and realistic.


To conduct tender evaluations of new IT products and make recommendations.


To generate well  written impact  analyses,  options appraisals and functional,  non-functional and technical specifications and support handover documentation – collaborating with IT colleagues to ensure that documents are comprehensive and detailed.


To  promote  effective  partnership  between  business  users  and  technical  teams,  proactively supporting   collaborative   team   working   and   encouraging   the   successful   adoption   of   Agile development methodologies.


To  create  effective  acceptance  criteria  and  to  drive  successful  quality  assurance  of  solutions, working with the delivery team, and with testers in particular – to include technical, usability and non-functional testing and defects management.


To actively participate in the sign-off of solutions for deployment into production and handover into operations and support.

To operate as an effective member of the Delivery Team, working within the agreed project delivery methodology.


To lead, manage, motivate and develop a team of IT Business Analysts in order to ensure Peabody business objectives are met in line with service standards.


To develop and consolidate knowledge and confidence within the team to work within Peabody policies and procedures.


To follow Peabody’s Health and Safety policies and procedures, ensuring as far as practicable, that activities are carried out under your control and in accordance with Peabody Health and Safety policies and procedures. You may be required to undertake specific Health and Safety roles such as Fire Warden or First Aider as part of your duties.

Key Performance Indicators


Establish yourself as a competent and able leader, who is able to influence and improve ways of working within IT and across the organisation.


Best practice business analysis practices are established within the team and services delivered by the team are comprehensive, timely and signed-off to support objectives of projects and ongoing business change activities.


Develop  solutions  proposals  which  are  well  thought  out  and  clearly  articulated,  produced  in collaboration with business subject matter experts and relevant IT delivery and support teams.


Deliver  solutions  which  are  tested  and  signed  off  against  agreed  acceptance  criteria  prior  to deployment and controlled handovers which are achieved in conjunction with relevant IT delivery and support teams.

Skills and Experience Required





•   Solid, multi-organisation experience as a Business Analyst, with demonstrable skills in business process, systems and data analysis, modelling and production of high-quality documentation.

•   Significant experience eliciting and managing software requirements as part of a delivery team.

•   Proven experience of IT systems and waterfall project delivery methodology.

•   Strong experience in building relationships with stakeholders and managing their expectations.

•   The ability to drive and challenge business users and delivery teams in the specification, design and delivery of fit for purpose solutions.

•   A  clear  understanding  of  quality  assurance  and  testing  processes  and  the  relationship  of requirements specification to software testing.

•   Strong business process understanding, with the ability to understand business process models in a short space of time, as well as the implications of changes to this model.

•   Experience in some or all the following: Housing Management systems, Asset Management systems, Finance systems as well as systems integration.

•   A  persuasive,  articulate  communicator  with  a  passion  for  delivery,  who  can  communicate business  analysis  concepts  and  related  matters  to  a  broad  audience  of  technical  and  non-

technical people.

•   Must have an aptitude for attention to detail and the ability to maintain effective control over many tasks in parallel.

•   Strong  interpersonal,  written  and  presentation  skills  –  service  orientation,  collaboration, facilitation and negotiation skills, situational awareness and conflict resolution.

•   Team  player  with  a  passion  for  best  practice  and  skilled  in  working  within  a  collaborative environment working across matrixed teams in projects.




•   BCS Diploma in Business Analysis or ISEB Diploma in Business Analysis.

•   Sound experience of the multiple development methodologies, including Scrum delivery method and of applying Agile techniques such as User Stories.



Qualifications required:


•   University graduate preferred, ideally in Computer Science, Information Technology.

•   Also see skills/experience above.